customer satisfaction service quality and perceived value an integrative model pdf

Customer satisfaction service quality and perceived value an integrative model pdf

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Published: 12.04.2021

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More Index. E-ISSN : Abd-El-Salam, E.

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This study is aimed to understand the relationship of perceived quality and brand image on customer satisfaction of Sasirangan Consumer. The object was taken since it has a deep local wisdom and deep meaning for Banjarmasin society Banua. The subject taken in this research is youngsters at college. The results of the study shows that either perceived quality or brand image positively increasing the customer satisfaction. Based on the model examination, the perceived value are able to directly affecting the customer satisfaction rather than that affected by brand image. However the indirect effect also indicate that the brand image are also able to mediate the effect of perceived quality on customer satisfaction.

Online buying activity is increased along with the increased of internet-based information technology. This gives benefit to online businessman and businesswoman. However, the efforts which should be given are harder than before because of the increasing of online criminality which happened in Indonesia. The objective of this study generally is to reveal the antecedents of online repurchase intention in Indonesia. This study is using respondents who have experience in online purchasing at least one times before.

Peta Lokasi. View My Stats. Abro, Bhuto, Memon. Adnan, M. The effectiveness of baitul maal wat tamwil in reducing poverty: The case of Indonesian Islamic microfinance institution.


An integrative model was developed and tested using data collected from customers in the restaurant industry. The results reveal that customer.


The purpose of this paper is to identify the antecedents of perceived customer value, such as the perceived quality and perceived sacrifices, and the effects on customer satisfaction and customer loyalty CL in the restaurant industry. Based on an extensive literature review, a research model and questionnaire were designed. To assess the hypothesised relationships, data were collected in a field survey.

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Skip to search form Skip to main content You are currently offline. Some features of the site may not work correctly. DOI: The present study examines the relationships among customer satisfaction, service quality and perceived value. These variables are increasingly recognised as being sources of competitive advantage. However, little empirical research has been conducted to examine these variables simultaneously and their relationships with post-purchase behaviour.

Nowadays, the internet has become a suitable platform for the trade of products and services. In addition to aesthetics and ease of use, trust is a critical factor which allows customers to choose an online store. Online merchants need to find ways to keep trusting customers satisfied and loyal. The statistical population of the study includes the customers of several online stores in Iran. Data collection is carried out using a questionnaire.

3 comments

  • Maryse L. 14.04.2021 at 12:20

    Allen, N.

    Reply
  • Dean H. 17.04.2021 at 05:12

    Request PDF | Customer Satisfaction, Service Quality and Perceived Value: An Integrative Model | The present study examines the.

    Reply
  • Rosalie D. 20.04.2021 at 02:56

    An integrative model was developed and tested using data collected from customers in the restaurant industry. The results reveal that customer satisfaction and.

    Reply

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